FAQs
Q: Wholesale & Reseller Inquiries
A: Yes, we offer wholesale pricing for resellers!
If you're interested in bulk orders, kindly message us on: Viber/WhatsApp: +63 916 623 8768
Please include:
- The products you're interested in
- Your estimated monthly volume.
We'll get back to you promptly with pricing and other details. Looking forward to working with you!
Product & Packaging
Q: Why do I see expired dates on the product package?
A: For some China-imported products, the dates printed on the packaging refer to the manufacturing date, not the expiration date.
- You may use a translation tool to check the shelf life.
- For further clarification, you can search online for "Chinese products production dates" to understand how dates are labelled.
Payment Methods
Q: How can I pay for my orders?
A: We accept:
- **Cash on Delivery (COD)**
- **GCash**
- **Bank Transfer**
For GCash & bank transfers, kindly send proof of payment to: Viber/WhatsApp +639166238768 (for verification)
Q: Delivery Hours
A: We deliver from 11:00 AM to 8:00 PM.
Note: Delays may occur due to heavy traffic or bad weather, but we will confirm your delivery time in advance.
Q: Do Your Riders Bring Change?
A: Yes! Our riders always carry sufficient change for cash payments.
Q: Can I Add Items After Placing an Order?
A: Absolutely! Just inform us before your order is dispatched, and we'll prepare everything together for a smooth delivery.
Q: Can I Request Items Not Listed?
A: Yes! Feel free to message us with your Wishlist. We'll source it for you and provide a quotation. Once confirmed and a down payment is made, we'll arrange shipping to the Philippines.
Q: How Do I Reschedule My Order?
A: You may contact us via Viber/WhatsApp +639166238768 with your preferred delivery time, and we'll do our best to accommodate your request.
Order Issues
Q: What if some of my orders are damaged/missing?
A: Upon delivery: You may return the damaged product to the rider.
After delivery: Send a photo of the issue to hongkonghouse.shopify@gmail.com for verification.
Missing items? Contact us at Viber/WhatsApp +639166238768 for a refund/replacement.
Q: The prices online and on the receipt are different.
A: If you notice a discrepancy, please inform us immediately.
- We will correct any pricing errors.
- If you overpaid, we will refund the difference.
Delivery Information
Q: How long will delivery take?
- Estimated delivery time: 3 days after order confirmation.
- Delays may occur due to schedule, weather, or traffic, but we ensure fastest possible delivery.
Q: Where does Yum Yum Market deliver?
A: Metro Manila Only
- FREE delivery for orders ₱1,500 & above
- ₱150 fee for orders below ₱1,500
For further inquiries, feel free to contact us! We're happy to assist.
